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LATEST PROJECTS
Licensed Nail Tech/ Salon CEO
CEO/Salon Experience Master Licensed Professional Nail Tech Glamlife Party Spa LLC & Fashionista Nail Bar, LLC - Atlanta, GA /NC Closed Licensed from June 2013 - Present Manicures ,pedicures and foot scrubs. Regularly and consistently took salon pre-cautionary steps to disinfect and practice required state board sterilization for work tools, towels, and equipment. Customer service face to face contact. Maintain company business license , professional licensing records. Order supplies and maintain inventory. Handles food according to Servsafe food handlers requirements for spa parties. Schedule plan and coordinate spa parties and vendor events throughout metro Atlanta, Georgia and 285 Flea Market. Maintained company website, Youtube commercial and Facebook. Was the director of the commercial during production. Designed brochures, posters, distributed business cards. Maintain Workiz database. Created the chocolate pedicure . Sample:https://youtu.be/gUBTwCCi5dg
High Level Technical Experience
Call Center Customer Service Representative / Technical Support
CONDUIT GLOBAL CALL CENTER - McLeansville, NC
Telecommunications Company
5420 Millstream Rd Ste 411, McLeansville, NC 27301
May 2016 to May 2017
Assisted cellphone users with information regarding their billing plans, update customer records,added prepaid minutes to customer devices, troubleshooted customers with Technical support and customer service. Sold products and recommend products and services. Provided tier 1 and tier 2 Technical support to cellphone users. Received 800 inbound calls daily in a high volume call center using the Avaya phone systems for 411 calls from Verizon, Sprint, Alltell cell phone wireless users.
Training experience
LMS Administrator of Management training and development, salary position
Aaron Rents, Inc Corporate Office - Atlanta, GA
300 East Paces Ferry Rd NE Atlanta, GA 30305
May 2005 to May 2009
First, point of contact for employees, franchisee's and customers. Maintain company training database for Aaron's University online learning , WebEx Management training and development. Upload training courses in the learning management system. Ping employees internal computer's to reset their password and username.
Answered Technical questions relating to the learning and development department. HR first point of contact for new hires. Booked travel itineraries and reimbursement logs. Traveled to Iowa to get the program launched. Liaison to the auditing, benefits department , compliance, marketing , real estate, rent to own, corporate and franchise departments for training, Traveled to get updated knowledge within the company to share with management and franchisee's. Wrote letters for the President of the company. Created spreadsheets. Maintained weekly reports for the corporate office and divisional statistical analysis for sales and revenue generated by regional managers. Responded to customer compliant and provided resolutions. Played a key role for the production videos for Aaron's University training and development. Printed out employees completion of training certificate and name badges.